Return and Refund Policy – Intellectual Global Suppliers

At Intellectual Global Suppliers, we want you to be satisfied with every product you buy from us. We understand that sometimes things may not go as planned. That is why we have a fair and transparent return and refund policy in place to make sure your experience remains positive, even when you need to send something back.

Eligibility for Returns

You may return a product under the following conditions:

  • The item is unused, in its original packaging, and in the same condition you received it.

  • The return is requested within 3 days from the date of delivery.

  • You provide proof of purchase, such as a receipt or order number.

We do not accept returns for items that have been damaged due to misuse, accidents, or unauthorized alterations.

Non-Returnable Items

Some items cannot be returned unless they arrive damaged or defective. These include:

  • Opened or used items

  • Earphones, headphones, or any personal-use accessories

  • Software or products with licensing keys

  • Items marked as “Final Sale” or “Non-Returnable”

Please confirm the item’s condition before purchasing to avoid any misunderstandings.

How to Request a Return

If you wish to return a product, kindly follow these steps:

  1. Contact our customer service team via phone or WhatsApp at 0722 916 326 and let us know the reason for your return.

  2. Provide your order details, including your name and order reference number.

  3. Our team will confirm whether your item is eligible for return.

  4. Once approved, bring the item back to our store or arrange for a return delivery.

Returned items must be packaged properly to avoid damage in transit.

Return Address

All returns should be sent or dropped off at:

Intellectual Global Suppliers
Platinum Plaza, 1st Floor, Shop F02
P.O. Box 10874-00400
Nairobi, Kenya

Please note that return delivery costs are the customer’s responsibility unless the item was damaged or incorrect due to our mistake.

Refund Process

Once we receive the returned item and inspect it, we will notify you of the refund approval or rejection. If approved, your refund will be processed through your original payment method or through mobile money. Refunds may take 1 to 3 business days to reflect, depending on your payment provider.

If the return is not approved, the item will be available for collection or redelivery at your cost.

Exchanges

If you received a defective or wrong item and wish to exchange it, please contact us immediately. We will replace the item with the correct one, subject to stock availability. If the replacement is not available, we will offer you a refund or store credit.

Cancellations

If you change your mind before your order has been dispatched, you can cancel it by contacting us directly. Once the order has been shipped, cancellation is no longer possible, but you may request a return after receiving the product.

Our Commitment

We are committed to offering honest service and quality products. While we take every measure to ensure items are delivered in excellent condition, we also understand that issues can arise. Our return policy is designed to protect both you and our business through fairness and clarity.

If you are ever unsure about your return rights or product conditions, please contact us. We are always ready to help.

Contact Information

For returns, refunds, or general support, please contact us at:

Phone or WhatsApp: 0722 916 326
Store Address: Platinum Plaza, 1st Floor, Shop F02, Nairobi
Business Hours: Monday to Friday 9 AM to 6 PM, Saturday 9 AM to 4 PM

Thank you for shopping with Intellectual Global Suppliers. We value your trust.